WhatsApp ordering for restaurants. Even at rush hour.
Rdood lets a restaurant take orders on WhatsApp and Instagram: an AI assistant answers menu questions in under 5 seconds, tells each customer the delivery fee for their governorate and records the order as soon as the customer confirms. Catering and custom requests go to your team with a one-line summary.
- Takes orders on
- WhatsApp and Instagram
- Delivery fee
- You set it for each governorate, and the assistant quotes it in the chat
- Custom orders
- Handed to your team with a one-line summary
- Setup
- The Rdood team connects your channels and trains the assistant on your menu
From menu to order. In one chat.
A customer asks about a dish in Arabic or English, orders it and, where the restaurant uses Rdood's Calendar, makes a booking.
Answers from your menu
Dishes live in Rdood as products, with a category, photos, a price and sizes. The assistant answers from them and your files, takes orders only for dishes on your published menu, and can send your photo of a dish.
Understands voice notes
A customer can record the order as a voice note. The assistant understands the voice note and carries on the chat as it would with a typed message.
Reads the whole burst
If a customer types an order in several short messages, the 'Wait before answering' setting lets the assistant collect them first and answer once.
Quotes delivery by governorate
You set the delivery fee for each governorate. The assistant matches the customer's governorate and area to your delivery list and quotes the fee in the chat, so the total is clear before the customer confirms.
Hands the order to your team
The order appears in Orders flagged 'Recorded by AI, not checked' until a teammate checks it, and becomes a task for one teammate with a notification. Order statuses: Draft, Confirmed, Fulfilled, Cancelled.
Takes bookings too
If the restaurant uses Rdood's Calendar, the assistant shows open times and repeats the booking to the customer, then books only after a clear yes. The booking carries a 'Booked by the AI' mark for your team.
Custom orders. Your team steps in.
Catering, events and anything the assistant cannot quote go to a person, with the chat and a short summary.
A catering request, handed over
For example, a customer asks for 40 portions for an event. A custom order is not on the menu, so the assistant passes the chat to a teammate with a one-line summary: how many, which day, where, and that it needs a quote.
A clear status on every chat
The chat shows Needs a person until a teammate replies, then Team is handling. Whoever replies first is shown as handling the chat, and the assistant stays out of it while a person has it.
Saved replies for repeat questions
A teammate types / to insert a saved reply, such as the address or opening hours, or uses 'Draft with AI' for a reply written from your Knowledge. Notes with @ mentions stay inside the chat.
Bring them back. See what works.
Campaigns reach your own customers again, and the Reports desk shows what the chats produced.
Campaigns to past customers
A Rdood campaign sends news of a new dish to your own customers who agreed to hear from you, as a WhatsApp template approved by Meta. Customers who ask to stop are left out of later campaigns.
The numbers for your day
The Overview shows new conversations, first reply time, how much the assistant answered and orders confirmed. In Reports, 'Needs you now' lists confirmed orders not yet delivered and chats waiting for a teammate.
Which ad brought the chat
When a chat starts from a click on your Instagram, Facebook or WhatsApp ad, the Marketing tab in Reports lists the ad under 'Customers from your ads', with its chats, new customers and orders.
Questions. Answered plainly.
Anything else? Ask us in the demo.
How does WhatsApp ordering for a restaurant work?
Rdood's AI assistant answers on your restaurant's WhatsApp number, replies to menu questions and quotes the delivery fee for the customer's governorate. When the customer says yes, it records the order, and your team sees every chat and order in Rdood.
Can a restaurant chatbot take delivery orders on Instagram too?
Yes. Rdood's AI assistant answers Instagram messages and takes the delivery order in the chat, the same way it does on WhatsApp. The customer has to write first, and Instagram allows a reply for 24 hours after the customer's last message.
Can the assistant quote my delivery fee for each area?
Yes, by governorate. In Rdood you set one delivery fee per governorate. When a customer gives an address, the assistant finds the governorate and area on your delivery list and states the fee in the chat before the order is placed.
What happens when a customer asks for catering or a custom order?
Rdood hands the request to your team. The chat goes to a teammate with a one-line summary and shows Needs a person, and the assistant stays quiet once a person replies. Your team then sends the quote and completes the order.
Can I message my restaurant's past customers on WhatsApp?
Yes, to your own customers who agreed to hear from you. Rdood sends the message as a WhatsApp template approved by Meta, at the time you choose, and a customer who asks to stop is never sent another campaign.
Can the assistant take bookings for my restaurant too?
Yes, where your restaurant uses Rdood's Calendar. The assistant shows open times, repeats the booking to the customer and books only after a clear yes. The Rdood team can switch the Calendar on or off for each restaurant.
How is an AI assistant that takes orders different from a restaurant auto-reply?
An auto-reply sends the same message to everyone. Rdood's AI assistant reads each customer's message and answers from your menu, quotes delivery, takes the order and passes the chat to your team when an order needs a person.
More from Rdood.
- OrdersAn AI assistant that turns WhatsApp and Instagram chats into orders.
- AppointmentsA calendar your AI assistant books into, with WhatsApp reminders.
- CampaignsSend WhatsApp campaigns to your own customers and see who read and replied.
- InstagramAn AI assistant that answers Instagram DMs, takes orders and books appointments.
Let every conversation end in a result.
We connect your channels, set up your AI agents and train them on your business, and you see the difference from day one.
- No technical setup
- Ready fast
- Support that knows your business