An AI contact center for chats. It answers first.
Rdood is an AI contact center for chats. It runs your customer service on WhatsApp, Instagram, Messenger, Telegram and web chat: the AI assistant answers first, around the clock, in under 5 seconds, and your team takes over when a person is needed. Rdood handles chats and messages only, not calls.
- What it is
- A contact center for chats in Iraq, with an AI assistant answering first
- Reply time
- Under 5 seconds, around the clock
- Channels
- WhatsApp, Instagram, Messenger, Telegram and web chat
- Chats only
- Rdood handles messages, and does not take or make calls
The AI goes first. People step in.
AI customer service software for chats starts with the assistant and hands over to a person when one is needed.
Answers first, any hour
Rdood's AI assistant answers customer messages around the clock, including nights and weekends.
One inbox for your channels
Messages from your connected channels, such as WhatsApp, Instagram, Messenger, Telegram and web chat, arrive together, so your team serves customers from one place instead of switching between apps.
A person when one is needed
Chats that need a person are marked “Needs a person”, and your team is alerted that a customer is waiting. Once a teammate takes over, the AI stops replying in that chat.
Chats, not calls
Rdood is a contact center for chats and messages. It does not take or make calls.
Every chat. A clear status.
Statuses, roles and alerts show who has each chat and when a person is needed.
Clear statuses
Each chat shows one status: “AI is handling”, “Needs a person”, “Team is handling”, “Resolved” or “Closed”. You can see at a glance where each conversation stands.
Whoever replies first has it
Whoever answers a chat first is shown on it as handling it. Others can still reply, and the AI holds back while a person has it.
Resolved, then closed
A finished chat is marked Resolved. The AI closes finished chats once they have gone quiet for a while, and Keep open or Reopen puts one back.
Roles for the whole team
The roles Owner, Admin, Supervisor and Agent set what each person can see and do in Rdood, and custom roles can be added.
Alerts only when needed
Your team is alerted by bell and phone push only at moments that need a person: a customer waiting, a reply in your chat, a chat assigned to you, a failed message or a broken channel. Quiet hours are yours to set.
Delegate with a note
An owner or admin can delegate a chat to a teammate with a note, so the next person knows what the customer needs.
Your service. In numbers.
The Overview and the Reports desk follow the assistant and your team, period by period.
First reply time
The Overview shows first reply time for the period you choose, next to new conversations and the conversations open now.
Answered by the AI alone
Reports show the share of chats the assistant answered on its own and how many it handed to your team.
Rated by customers
Reports show the share of chats that customers rated highly, so you see how the service feels from the customer's side.
What needs you now
The Reports desk opens with “Needs you now”, a list of what is waiting on you, including chats waiting for a teammate. Each period is compared with the one before.
Questions. Answered plainly.
Anything else? Ask us in the demo.
What is an AI contact center for chats?
An AI contact center for chats is customer service run over messages instead of calls. In Rdood, an AI assistant answers first, around the clock, and your team takes over the chats that need a person, across WhatsApp, Instagram, Messenger, Telegram and web chat.
Is Rdood a call center?
No. Rdood is a contact center for chats and messages only. It does not take or make calls, and its channels are WhatsApp, Instagram, Messenger, Telegram and web chat.
Can I offer 24/7 customer support on WhatsApp with Rdood?
Yes. Rdood's AI assistant answers WhatsApp customers around the clock and passes chats that need a person to your team with an alert. Quiet hours hold back phone alerts, and the assistant keeps answering.
How do I know which chats need a person?
In Rdood, a chat that needs a person carries the status “Needs a person”, your team gets an alert by bell and phone push, and the Reports desk starts with “Needs you now”, which includes chats waiting for a teammate.
How do I measure customer service on WhatsApp and Instagram?
Rdood's Overview shows first reply time and the share of chats the AI answered. Reports add the chats handed to your team and the share that customers rated highly, and compare each period with the one before.
Can I give my team different roles?
Yes. Rdood has the roles Owner, Admin, Supervisor and Agent, plus custom roles. An owner or admin can also delegate a chat to a teammate with a note.
Is Rdood omnichannel customer service software?
Yes, for chat channels. Rdood brings the chats from WhatsApp, Instagram, Messenger, Telegram and web chat into one shared inbox, with the same statuses and roles for all of them and reports that cover every channel.
More from Rdood.
- Shared inboxOne inbox for WhatsApp, Instagram and Messenger, shared by your whole team.
- AI chatbotAn AI chatbot that answers your customers in Iraqi Arabic, from your own knowledge.
- ReportsAn Overview, a daily summary and a Reports desk for your chats, orders and bookings.
- CRMOne record per customer, filled in from your chats, with follow-ups for the team.
Let every conversation end in a result.
We connect your channels, set up your AI agents and train them on your business, and you see the difference from day one.
- No technical setup
- Ready fast
- Support that knows your business